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Mercury Overview

Mercury is a comprehensive platform for CRM and loyalty programs.
Using the admin console, you can:

  • Run multi-channel, personalized campaigns at scale
  • Configure loyalty program tiers, rules, and rewards
  • Create and distribute digital promotional coupons
  • Build branded surveys and collect structured feedback
  • Gain insights into your audience, campaign performance, and sales

User Guide Topics​

Launch Campaigns

Create and manage targeted campaigns across multiple channels—Email, SMS, and Viber.

Manage Loyalty

Configure loyalty levels, rewards, point rules and track redemptions in real time.

Build Surveys

Create branded NPS, customer satisfaction or custom surveys to collect feedback.

View Your Audience

Explore individual consumer profiles, transactions, and manage your contacts.

Get Insights

Access dashboards and reports to monitor CRM performance, sales, and loyalty metrics.

Configure Settings

Control system settings, users, lookups, and brand-specific configuration in the Admin Guide.